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The Secure Mat

We currently offer within United States:Standard Tracked shipping: 7-12 business days&#xA0;Orders can sometimes take 2-4 business days to process after placing the order before shipping out. &#xA0;We do not ship on weekends.

We currently offer within United States:. Standard Tracked shipping: 7-12 business days. Orders can sometimes take 2-4 business days to process after placing the order before shipping out.  We do not ship on weekends.

What are your shipping and processing times?

Shipping and Delivery

What countries do you ship to?

Where can I find my tracking number?

How can I track my order?

When will my order ship?

How long will my order take to arrive?

What is your return & refund policy?

How do I cancel an order?

Returns & Cancellations

What payment methods do you accept?

Payment Methods

Where is my order confirmation?

What if the item I ordered arrived broken or damaged?

Orders

How should I clean and care my Secure Mat?

Products & Care

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

What are your shipping and processing times?Updated 8 months ago